The Modern Hello. Contact Center

CONTACT US TO LEARN MORE ABOUT OUR VIRTUAL CONTACT CENTER SERVICES

Business Management Solutions

We provide a variety of virtual contact center services and solutions. We can provide the initial set-up for your cloud based business phone number and route to our customer service agents. 

• Outbound Customer Service Phone Calls

• Appointment Setting and Confirmation

• Email Processing

• Virtual Office Assistant Services

• Inbound Customer Service Calls

• Order Taking / Processing Assistance For Your Customers

• On-line Chat Assistance

CONTACT US TO GET STARTED

ABOUT | Modern Hello.™ Cloud Customer Service Center

The Modern Hello.™ has partnered with a major company in the telecommunications industry in order to provide authentic opportunities for individuals to provide customer service while enjoying work-life balance while earning steady, solid revenue from the comfort of their home office. Our Partner company has been in business for over 20 years, is a part of the White House Joining Forces Initiative and has an A+ Rating from the Better Business Bureau. When you register to work with The Modern Hello.™ on our Cloud-Based Platform, you have the support, guidance and technology you need to get started — along with access to an impressive list of service opportunities for Fortune 500 Companies and other world-class clients.

LEARN MORE ABOUT OUR PURPOSE TO PROVIDE MORE OPPORTUNITIES - WATCH BELOW!

GREAT REASONS TO BECOME A CUSTOMER SERVICE PROFESSIONAL

WORKING FROM HOME

Through many advancements in technology, more companies are seeing the benefit in providing flexibility for individuals to work remotely.  People are making the decision to work from home which ultimatly provides them with the freedom and time flexibility, earn additional income for their household and the ability to control their financial budget.

Flexible Hours + Work-Life Balance

One of the best things about working from home is being able to set and customize your own work hours to accommodate the needs of your personal and family life.  Becoming a Independent Customer Service Professional allows you the flexibility to choose the client you would like to support and how many hours you are willing to commit to this client, with minimal hours pre-defined upfront. 

Eliminate A Daily Commute

Cutting down on a daily commute will not only save you valuable time but it will also save you money!  By working from your home office, you eliminate hundreds of dollars per year on automobile costs, increase your bottom line and save on meals and other work related expenses. 

Gas

SAVINGS: $1,120 per year

If you work from home full-time, you immediately eliminate any costs associated with your commute, whether they be from driving to work or taking public transportation. Even if you’re walking or biking to work, you’ll wind up with lower bike maintenance costs and fewer pairs of sneakers to buy.

But in all seriousness, the average U.S. worker commutes 30 miles and 60 minutes round-trip every day, according to the U.S. Census Bureau and the Department of Labor. If the average gallon of gas costs $3.59, according to AAA, and you average 25 MPG, by not commuting to work, you will save $1,120 on gas every year.

Potential Tax Benefits

Working from home as an Independent Contractor could provide incredible tax benefits. If your office space takes up 20% of the house, you may be able to deduct 20% of your bills for utilities, homeowners insurance, homeowners association fees, security, and general repairs and maintenance. Mortgage interest and property taxes are deductible expenses if you qualify for home office deductions. READ MORE HERE.  Please speak with a Licensed Tax Professional to review your specific tax situation.  

Come Work With Us.

Join Our Contact Center Team.

We're looking for great people to join our growing team.

Client Support Professional

Are you or someone you know looking for an amazing opportunity to help service our clients from your home office?

JOIN OUR TEAM!

We are looking to grow our Customer Contact Center Division. This opportunity will allow you the flexibility to work remotely 15-20 hours per week, select your own servicing hours, receive top-notch client certification training and once you start servicing paid hourly from $9/hr - $16hr.

FOCUS AREAS:
- Local Small Business Customer Support
- Tax / Accounting Customer Service & Software Tech Support
- Travel & Vacation Customer Support
- Tech, Sales & Customer Support
- Roadside Assistance Support
- Community Education Multi-Channel Support

We are currently seeking Independent Contractors for Inbound Customer Service Representative Positions. You will serve as a liaison between customers and clients. You will assist with orders, account questions, billing, service cancellations and other inquiries. You are patient, knowledgeable, and friendly towards current and potential customers.

As an Independent Client Support Professional You Would Perform The Following Tasks:

- Identify customers’ needs and use knowledge database to recommend solutions to customer issues/concerns.
Handle large volume of phone calls in accordance with policies and procedures.

- Answer customer questions regarding products and services.
Create tickets in the client database to document customer interactions.

- Maintain customer accounts (e.g. update contact information, document phone interactions, update special preferences).
May sell additional services by recognizing opportunities to up-sell accounts; explaining new features.

- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to position accomplishments

Requirements:

- Previous Customer Service Experience preferred (not required)
- Attention to detail
- Excellent verbal and written Communication skills required
- Strong interpersonal and problem solving skills
- Ability to multi-task in a fast-paced environment.

Equipment Requirements:

- Desktop Computer or Laptop Computer Windows Windows 10+ (Please Note: All-In-One Computer Systems Are Not Approved For Usage)

- CPU Speed Dual-core 2.8 GHz or better or Intel i class or AMD Phenom X2 class or better

- Noise cancelling headset USB headset (during certification) and telephone headset (during servicing).

- Dual monitors are strongly recommended (not required).

Company Hours of Operation*: (*Subject to change based company need)

- 8am - 10pm EST

- Some Clients Offer 24/7 Servicing Hours After Certification and 90 Day Period

- Types: Part-time, 1099 Contract

- Hourly Range For Several Client Support Professional Positions $9.00 to $16.00 /hour

Please note that we currently do not accept candidates from the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon or Wisconsin. Our company only accepts applicants in the United States.